Last updated: October 10, 2026
If you are not satisfied with a paid PactPen plan, you can request a full refund within 14 days of the payment. This applies to the first payment and to each renewal, monthly or yearly.
Email waqasjaved5211@gmail.com from the address on your account, or reply to your receipt email. You do not need to give a reason. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles billing, taxes and refunds. You can also contact Paddle directly through the link in your receipt.
You can cancel at any time from Settings → Billing. After the 14-day window, cancelling stops future renewals and you keep access until the end of the period already paid for; the remainder of that period is not refunded.
A refund returns your workspace to the Free plan. Documents you have already sent or that have been signed stay available to you and your signers.
Questions about refunds? Email us at waqasjaved5211@gmail.com.